Refund Policy
Last Updated: June 2026
At ITSolotions, customer satisfaction is our priority. This Refund Policy explains when refunds may or may not be issued.
Digital Services
Because our services involve planning, consultation, research, and digital execution, completed work is generally non-refundable.
Eligible Refunds
Refund requests may be considered when:
- Payment was made by mistake.
- The project has not yet started.
- ITSolotions is unable to deliver the agreed service.
Approved refunds will be processed using the original payment method.
Non-Refundable Situations
Refunds will not be issued if:
- Work has already begun.
- SEO work has been completed.
- Social media campaigns have been created or launched.
- Deliverables have been approved by the client.
- Delays are caused by missing client information or approvals.
Project Cancellation
Clients may cancel projects before work begins.
If work has already started, any refund will be based on the percentage of work completed.
SEO & Marketing Disclaimer
SEO and digital marketing performance depends on numerous external factors including:
- Search engine algorithm updates
- Market competition
- Website quality
- Industry trends
Therefore, ITSolotions cannot guarantee rankings, traffic, or sales, and refunds will not be issued based solely on marketing performance.
Processing Time
Approved refunds are generally processed within 7–14 business days, depending on the payment provider.
Contact Us
For refund-related inquiries, please contact:
ITSolotions
Email: info@itsolotions.com