Refund Policy

 

At IT Solutions, we strive to provide high-quality WordPress website development, SEO, and digital marketing services to meet our clients’ expectations. However, we understand that there may be circumstances where a refund request is necessary. This refund policy outlines the conditions under which refunds may be granted.

1. General Refund Policy

• Refunds are only applicable to services for which payments have been made in advance and work has not yet commenced.
• Refunds will not be issued for services already delivered, in progress, or completed.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If a duplicate payment is made due to a technical error.
• If the service agreement is canceled before the commencement of work, subject to a written request.

3. Non-Refundable Services

The following services are non-refundable:

• SEO and digital marketing campaigns that are already in progress.
• Custom WordPress website development once the design and development phase has begun.
• Any third-party costs incurred on behalf of the client, such as hosting, domain registration, or advertising expenses.

4. Refund Process

• Refund requests must be submitted in writing to [Insert Email Address] within 7 days of payment.
• Our team will review the request and respond within 5-7 business days.
• Approved refunds will be processed through the original payment method within 14 business days of approval.

5. Cancellation Policy

• Clients may cancel services at any time by providing written notice.
• Any outstanding dues for work completed up to the cancellation date must be settled before the cancellation is finalized.

6. Disputes

• If a client is dissatisfied with the services provided, we encourage open communication to resolve the matter amicably.
• Refund disputes will be handled in accordance with this policy and subject to the terms of the service agreement.

7. Changes to the Refund Policy

IT Solutions reserves the right to modify this refund policy at any time. Updated policies will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.